Find answers to frequently asked questions about our services
Welcome to the PipsissHerbs.biz FAQ section! We are committed to providing you with high-quality meds and herbal supplements, along with excellent customer service. Below you will find answers to the most common questions regarding your experience with us.
Placing an order is simple and secure! Browse our extensive catalog of medications and herbal supplements. Once you find the items you wish to purchase, click the "Add to Cart" button. When you are ready to check out, click the shopping cart icon, review your order details, and proceed to checkout. You will be guided through entering your shipping address and payment information.
Absolutely. Quality is our top priority at PipsissHerbs.biz. All our pharmaceutical products are sourced from reputable, certified manufacturers, and our herbal supplements are made with premium, tested ingredients. We maintain rigorous quality control standards to ensure you receive only the best and most effective products. We stand behind the authenticity of everything we sell.
This depends on the specific medication. For prescription-only medications (Rx), we require a valid prescription from a licensed healthcare provider before we can dispense the product. Non-prescription items, over-the-counter (OTC) drugs, and most herbal supplements do not require a prescription. Please read the product description carefully, or contact our support team if you are unsure.
We ensure that all products shipped have a shelf life remaining that meets industry standards (typically at least 6-12 months from the shipping date, depending on the item type). If you have a specific requirement regarding the expiration date for a particular medication, please contact us before placing your order via email at [email protected], and we will do our best to accommodate your request if possible.
We strive to make payments convenient and secure. We primarily accept major credit cards (Visa, MasterCard, American Express). Details regarding other accepted payment methods, such as secure digital wallets or cryptocurrency options, can be found during the checkout process. All transactions are processed through secure, encrypted gateways.
Yes, customer security is paramount. We use industry-leading SSL encryption (Secure Socket Layer) technology to protect your personal and financial information during transmission. We do not store full credit card details on our servers after a transaction is completed. You can shop with confidence knowing your data is encrypted and protected.
We offer various shipping options tailored to your needs, usually including standard and expedited services. Shipping times vary based on your location and the chosen method, but typically range from 3-7 business days within the US. Once your order ships, you will receive a tracking number via email to monitor its journey. Please note that processing time (1-2 business days) should be added to the delivery estimate.
Currently, our primary focus and shipping operations are centered within the United States (US). While we may explore international shipping in the future, please verify product eligibility and shipping availability to your specific international address during checkout. Customers ordering internationally are responsible for all customs duties, taxes, and import fees.
We understand the importance of privacy. All orders are shipped in plain, unmarked packaging (such as padded envelopes or generic brown boxes) with no external indication of the contents or the nature of our business. Your privacy is guaranteed.
Due to the nature of our products (medications and health supplements), returns are generally not accepted for opened items for safety and regulatory reasons. However, if you receive a damaged product, an incorrect item, or an item that is clearly defective, please contact us within 7 days of delivery. We will investigate the issue and arrange for a replacement or refund if appropriate. Photos of the damaged items are often required for processing a claim.
Please contact our support team immediately at [email protected] or call our toll-free line (+1 888 524 7141). Provide your order number and a detailed description of the issue, including photographs of the packaging and the product if possible. We will work quickly to resolve the situation, usually by sending a replacement at no extra cost.
PipsissHerbs.biz respects your privacy. We adhere to strict privacy policies. Any personal information you provide (name, address, medical history if applicable) is stored securely and is never shared, sold, or traded with third parties for marketing purposes. For more details, please review our comprehensive Privacy Policy linked in the footer of our website.
Yes, confidentiality is paramount, especially concerning health information. Any details shared during consultations or required for prescription verification are held under strict confidence and managed by authorized personnel only, in compliance with relevant data protection regulations.
We offer several ways to reach our dedicated support team:
We aim to respond to all email inquiries within 24 business hours.
Currently, our primary business operations and customer support are conducted in English (en). While we strive to accommodate non-English speakers where possible, email correspondence and phone support are conducted in English to ensure accuracy and clarity regarding medical and transactional details.
We process orders very quickly to ensure fast delivery. You may be able to modify or cancel an order only if it has not yet entered the processing or shipping phase. Please contact us immediately via phone at +1 888 524 7141 to check the status. If the order has already shipped, cancellation or modification is not possible, and you will need to refer to our return policy.
If your question wasn't answered here, please do not hesitate to reach out to us directly. We are here to assist you.
Email: [email protected]
US Toll-free Line: +1 888 524 7141
Currency: USD ($) | Serving the US market.